I have always prided myself on providing the best customer service to my customers but I often wondered if there was more that I could be doing. After participating in your Mystery Shopper program I have come to realize that there was more that could be done. The report I received was honest and insightful and I appreciate the tips for improving the deficiencies that were noted. I immediately implemented most of your suggestions and could instantly recognize that my customers have noticed the improvements. I would recommend that any business could benefit from this type of objective performance evaluation. After all those who aspire to be the best in their field should be more than open to a little constructive criticism.
We were very pleased with the Mystery Shopping that was conducted at our three locations. The information that was taken from the mystery shops allowed us to focus our staff meetings appropriately and allowed us to react quickly to a few problems that weren't immediately obvious. We would definitely use this service on an on-going scheduled basis.
Thank you Competitactics! I wasn't sure how the Mystery Shopper Program was going to work in my business, but it did. I now have enough information to bring my company to the next level. Thanks Jim!
Mona Home & Office Cleaning
As a non-for profit service provider the thought of Mystery Shopping our services was a foreign concept. Boy, what an eye-opener! Competitactics has allowed us to learn better, more efficient, ways to handle requests for service from our customers. We've also learned simple ways to promote our services that are more effective and less confusing for the people we serve. EVERY not-for-profit should be secretly shopped by Competitactics; honestly, they can't afford not to!
Community Employment Services
Community Living Sarnia-Lambton
Jim Davidson from Competitactics had a refreshing and realistic approach to mystery shopping. Prior to the mystery shopping process he thoroughly researched our company standards, therefore allowing him to provide our organization with effective and detailed reports. I would recommend Jim Davidson and Competitactics to any organization that is looking for a cost effective and hands on mystery shopping organization.
Monte Carlo Inns
We are very pleased with the how the program worked. The Mystery Shopper program provided a very detailed audit of both our front line staff service and overall quality of our Hotel Services. The report rated all services and also offered comments in each area. The report also includes an Executive Summary with Tips on how we might improve our operations customer service and product quality. The report is easy to follow and detailed and will be a very good tool in improving our quality and service standards! Thanks Jim for the assist!